Community & Environment

Council geared up for Alert Level 3

Sorry we're closed | To protect our community, we've temporarily closed some facilities

Hamilton City Council is leaning on its experience from the previous lockdowns as it gears up for COVID-19 Alert Level 3.

Council has determined how the city will operate when Alert Level 3 kicks in at 11.59pm tonight (Tuesday 31 August). Building inspections, construction activity and other services that can be performed safely according to public health guidelines will resume and essential services will continue to be maintained. However, all Council facilities including playgrounds will remain closed to the public.

Glass recycling and food scraps collections will resume meaning all rubbish and recycling will be collected. The Lincoln Street Resource Recovery Centre (refuse transfer station) and Hamilton Organic Centre will also reopen at reduced capacity for rubbish, recycling and green waste drop offs.

People and Organisational Performance General Manager David Bryant, who is leading Council’s COVID-19 response, said its past experience of Alert Level 3 puts the organisation and the city in good stead.

“Hamilton has been here before and we didn’t just get through it, we did it with calmness and kindness,” he said.

“Council can draw on its experiences to deliver what our community needs, while pulling together as an organisation to support each other. We have clear plans for our people, our facilities and our services. We’ve done this before, and we will do it again.”

Mr Bryant said there was understandably a backlog of inspections and other work that needed to be rescheduled and asked the community for patience and kindness when working with staff.

“We have the systems and processes in place for this and we’re working to reschedule your inspections as soon as we can.”

Community facilities and visitor attractions

  • All Hamilton City Libraries’ branches, Waikato Museum, Hamilton i-SITE, ArtsPost, Hamilton Zoo, Waterworld, Gallagher Aquatic Centre, and the themed gardens, playground, privately-owned café, and Information Centre at Hamilton Gardens remain closed.
  • Loans of library items are extended, and overdue fees are on hold.
  • Hamilton Zoo operations staff continue to care for our animals.

Parks and playgrounds

  • All playgrounds, skate parks, basketball courts and park toilets remain closed. Park carparks will remain closed.
  • Sports parks remain closed and sporting competitions suspended.
  • Dog parks remain open. However, when walking your dog in public it must always stay on a lead.

Rubbish and recycling

  • Glass recycling and food scraps collections will resume meaning all rubbish, mixed recycling and glass will be collected.
  • Mixed recycling and glass may need to be taken to landfill if external recycling facilities are unable to continue operating in a way that keeps their staff safe.
  • The Lincoln Street Resource Recovery Centre will reopen for drop offs under reduced capacity. Please expect delays. Rubbish, green waste, household recycling and e-waste can all be dropped off.  Hazardous materials cannot be dropped off for recycling at Alert Level 3.
  • Hamilton Organic Centre will reopen for green waste drop offs with some restrictions.

Transport and parking

  • Walking parking warden patrols are suspended. In-vehicle patrols will continue to manage safety-related parking issues.
  • Garden Place carpark is closed.
  • The Hamilton Transport Centre building is closed. The public toilet outside the centre remains open with additional cleaning measures in place.
  • Roadwork maintenance teams will focus on essential activities to address immediate safety risks on the transport network.

Animal Education and Control

  • The Animal Education and Control office will be open between 2pm and 3pm, 7 days a week, for the collection of dogs. Adoptions are by appointment only.
  • Emergency situations are given priority and other non-urgent matters may take longer to deal to.
  • Dog registrations can only be done online.
  • When walking your dog, it must be on a lead at all times.

Building, planning and construction

  • Building inspections will resume.
  • Planning guidance will resume site visits to progress resource consents, and for monitoring and enforcement of consent conditions.
  • Construction will resume on projects where it can be done safely.

Council meetings

  • Hamilton City Council meetings will be held remotely via Zoom. This also applies to committee meetings, briefings and workshops.
  • Meetings and briefings will be live streamed on the Council’s website for the public to watch and uploaded to our YouTube channel.
  • Email to provide a written submission for Public Forum or to speak via Zoom.

Hamilton Cemeteries

  • Burials and cremations can be attended by a maximum of 10 people only.
  • Funeral directors will provide specific advice around restrictions.

Council offices

  • The Customer Services centre in the Municipal Building will be closed.
  • Residents can contact the Council by phoning 07 838 6699 or emailing

For more information about what this means for the Council,  visit our website.

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